I would be watching a movie and when the best part comes I get a notice from comcast on the...
Anonymous Comcast Expert
First if you are watching a movie that you paid for call comcast immediately for some type of refund since your movie watching privileges have been interrupted. In addition I would get a tech as well to make sure there isnt something going on with your signal also make sure you count the number of times it has happened and make them aware YOU WANT A CREDIT.
- Comcast Former Worker1 comment
5 Year veteran of Comcast Call Center – Billing, Account Service, and Tech Support (all products)
Okay, lets not get carried away with things just yet. Here's the thing, if this is as intermittent as you are saying, a tech on site would have to be extremely lucky to catch the problem in action. If it isn't happening, the tech may have to work on his best guess and swap equipment, fittings, wiring, etc. If there is an issue, you are certainly owed a credit (PPV, premium channel, etc.).
A few questions to narrow down the issue:
1. Is this on one particular channel, or on various channels?
2. Is this happening during different times of day?
3. How frequently does this happen.
4. Finally, what is the message, or is it different messages?
My suspicion is that you are talking about the Emergency Alert System, or whatever they call it in your area. As a local service provider in your area, Comcast (and any other cable provider) is contractually obligated to test the EAS at least once a month to ensure it is working. This will cause your box to flip off, displaying the test message, and then restore to normal operation. If Comcast doesn't perform this test as often as required of them, then they can be fined, or their right to serve the city/town/etc. revoked. For the most part, these tests are usually scheduled for very late night/early morning hours so the impact on customers is low.
If the EAS doesn't describe what you are dealing with, please reply with answers to my questions so I can help you further.
PC's, phone, internet, or cable TV issues? I can help!
Hi Billy: As far as the double billing you say your wife gets every month needs a bit of clarification. Are there two accounts? Have you moved recently and forgotten to close the old account? If you truly believe there is an error on your bill, you need to talk to the Billing Department and have them check the bill against the services and equipment you have. That is the best place to start with that. If Comcast made a mistake on your bill, we can correct it and credit back for the errors. We need to know what is in dispute though. Please call 1-800-COMCAST and push the choice for Billing.
Commercial service and installation technician, been with the company 8 years doing technical troubleshooting...
Not double billed more than likely have a triple play package with all channels, internet and phone...
If its the EAS as mentioned above no credit will be given as its a government mandate to broadcast that, its not comcast doing it and it will happen at random times.
If you have a cell phone with a camera take a picture at least that when you call a tech in, he will have a better idea..
Fyi... Go to www.comcast.com and view your FULL bill, it will clearly tell you what your paying for...
"11 years of experiance"
what is the message?