I am a resident of Anne Arundel county and I like Alfred Hitchcock show which comes on ever...
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Mr. IP
I have an MCSA cert. I have been in the IT/internet area for over 9 years. I have had many experiences in...
Lisa, that message is normally caused by signal flux. The absolute best thing to do is call in to 18002662278 and schedule a tech to come out.
0 comments1 other expert is backing this answer
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tech 2441
Commercial service and installation technician, been with the company 8 years doing technical troubleshooting...
It wont just be that channel, it will be a few more channels too, thing to ask now , is that channel working upto around 8pm, if its working and only not working just before that show comes on im not sure how a tech will even fix that , techs usually finish around 7pm each evening, Ive been to these kind of calls before and its a pain , have to get management approval to go out after hours to check it out...
Do you have dvr service with us or a vcr to record that channel when the issue is happening, how many boxes do you have in your home, is it happening on all ?2 comments1 other expert is backing this answer
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Lisa
I have 3 boxes and I cannot get the channel on any of them. Let me ask you this--I can get the program that comes on before Alfred Hitchcock but not the program I really would like to see. -
tech 2441
Superman has very good points, but the issue when a tech goes out before the issue occurs results in a the signal is ok now, i see no issues !!!.
I take the approach if your having an issue only late in the evening but the rest of the day is ok, why have a service call at 1pm when your issue is 7pm ?.
This may take a few service calls and you need to speak to a supervisor and try get a tech out when your issue is happening thats the best way to resolve and fix your issue...
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Comcast Superman
5 Year veteran of Comcast Call Center – Billing, Account Service, and Tech Support (all products)
Some important things to check when you are getting the "One Moment Please" message:
- Is this happening in every room (if you have more than one room with service)?
- Make sure your connections to/from the wall and box are snug.
- Check for other channels with the same issue. Write them down.
- Does this only happen during that program, or throughout the day? Make note of this also.
Armed with this information, contact technical support at 800-266-2278, or you can chat with a rep online by using this link - https://www.comcastsupport.com/ChatEntry/
This is most likely a signal problem. In some cases it is the box, but more often than not, it is a line problem. This may be the line behind your box, a line in your wall, or the line from your house to the tap (either a pole or underground access point). It could also be a signal issue on Comcast's or the broadcasting station's end.
The short answer: Tech support contact is required to correctly identify and correct the issue.
Best of luck!!3 comments-
Lisa
Why is it that I can get all other channels except 152 and 154? I would think if it is as you suggest there would be problems with other channels as well. -
Comcast Superman
The way that the channels are "bundled" doesn't make sense to those of us watching them, but there is a method to the madness, I promise. You may see the One Moment Please (OMP) message on 13, 96, 152, 154, and 913 (example only - I don't know your actual channel line up). It seems spread out and random to us, but to the headend (signal transmission station), these channels most likely come from the same satellite or feed. Being able to identify which channels are affected by OMP help tech support to correctly identify the issue so it can be resolved.
Again, this is one possibility. If the trouble is in every room with service, then schedule a trouble call so a tech can check signal levels. If the issue is in one room only, the OMP problem is most likely the cable box, and should be swapped in-store or by tech. -
Comcast Superman
In reading your response to WeeScotsman, this does sound like an issue with the programming, not your equipment. In order for this to be resolved, you do need to contact tech support and notify them of the trouble. Escalate the call if the rep states they "will note the account" and do not give you a ticket number or state they have opened a research trouble ticket regarding the issue. Neither tech support (customer service reps) nor we as members of the general public have means of direct contact to the headend. That's what the research ticket is for. It raises a flag in the headend advising them to monitor that feed for trouble during the affected time.
It's also a good idea to call back in 48-72 hours to check on the results of the ticket (should be noted in your account, but ask for the ticket # all the same). These tickets do not notify the call center rep upon resolution, so unless the rep you speak to is diligent in his or her customer service, they won't check for resolution.
I know it seems like a lot of hassle on your part, but the squeaky wheel gets the grease. It shouldn't take more than the two calls to report the issue and find out what is being done to resolve the issue.
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CHICKEN LITTLE
This expert is helping you out because there weren't many active Comcast experts.
this is my favorite type of issue. leave the box on that channel all day. check on it 10 times in the range of the time you are home till its time for that show. write down working or not working next to each of the 10 times you check it. report back to us.
on any other box tune to that ch. then hit cable, power ,and immediately hit ok/select on the remote or box that should take you to a diagnostic screen. go to in band status. look for tuner signal to noise...should say something like 34.5db . do that once when the channel is working and once when its not. report back to us that number.1 comment-
CHICKEN LITTLE
for anyone else reading its a baltimore ch lineup, the ch is encore suspense
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