Get better help by connecting straight to experts who know big companies inside and out.

Get help from experts on:
    more options

8 minutes

Average Response Time

how do u program the silver comcast/xfinity remote to the small digital converter box

I am trying to prgram my remote to the converter box. so how do u or how can u program the silver comcast/xfinity remote to the small digital converter box
Joe asked this question 1 year ago
  • tech 2441

    Commercial service and installation technician, been with the company 8 years doing technical troubleshooting...

    On the remote press cable then press and hold setup
    Press 982
    Press and hold the setup again
    Press 01376
    Push the ch+ button to verify you can change channel if you can
    Press setup again followed by 982 to lock the code in

    2 comments
    • tech 2441

      Program the TV to the remote
      Press TV then press and hold setup
      Press 991 followed by a 1
      Press the ch+ button slowly till the TV turns off then
      Press setup to save
    • tech 2441

      For those answering below, if the customer gets the new Terminal box (dcx3200 or 3200-m) the light silver remotes do not work on them , only the dark silver is programmed to them ,
  • ohcheap1

    Im the one who gets it done.

    Huh? You are trying to program your remote to work with your digital box? They come programmed already. You shouldnt need to program a silver remote. I must be missing something.

  • Tech Geek

    PC's, phone, internet, or cable TV issues? I can help!

    Not sure why you would want to program the silver remote to the DTA since it has its own separate small black remote. Those are already programmed for the box and then you only have to program the black remote to your TV. The silver remotes are intended for the digital boxes that can bring in Ondemand, Pay-Per-View and the interactive guide.

  • Mr. IP

    I have an MCSA cert. I have been in the IT/internet area for over 9 years. I have had many experiences in...

    Joe,

    You must use the small black remote that came with the Adapter. You need to return the silver Comcast remote to your local office.

  • Retention Queen

    I know billing and retention inside and out

    There should be instructions that came with the equipment. All remotes might me different. If you can't figure it out, Please call the repair department at 1-800-COMCAST...Good Luck

  • Paffoman

    11 years experience offering one post resolution

    If you are trying to program it to the DTA you cannot they have there own remote. Other than that the remote should be pre-programmed to work a standard digital converter.