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Each June, I try to get the Comcast T.

Each June, I try to get the Comcast T.V. and Internet service to my California home put on "hold" while leaving my Comcast Phone service at full service. I was specifically promised I could do this when I signed up in about 2008. I was always denied this option until June 2011. Last year I was allowed to place my T.V. on "vacation hold". This year I was told this service is not offered. Each person I talk to gives a different story. But all are defensive and guarded in their. manner. The Washington State comcast allows this every year. What's with California Comcast?
Don asked this question 1 year ago

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  • CHICKEN LITTLE

    This expert is helping you out because there weren't many active Comcast experts.

    try using the word seasonal. thats not my area but i know people do it. keep trying, dont give up, and dont spend more than 5 minutes talking to any one person

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  • The Cable Guy

    I fix it everytime

    As far as I know you can do a seasonal hold anywhere in the USA and it is a three month minimum. You also could be able to downgrade your package to the minimum for video and internet( unless you are in an agreement 1 or 2 years). If you are tired of calling try emailing we_can_help@cable.comcast.com this goes to a corporate escalation team who will get you all the facts and should make things much easier with the problems customer service is giving you.

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  • Comcast Superman

    5 Year veteran of Comcast Call Center – Billing, Account Service, and Tech Support (all products)

    I do not think the corporate email is a necessary step here. Unfortunately, the seasonal hold is not something that is covered extensively in training, if at all. It isn't an issue that comes up often. I say this from experience as a someone that trained other call center reps. It isn't in the curriculum.

    That said, you may find these other threads useful. They are other recent questions along the same lines.

    http://www.insidr.com/p/comcast-how-much-is-the...
    http://www.insidr.com/p/comcast-how-do-i-put-my...
    http://www.insidr.com/p/comcast-suspending-serv...

    Ultimately, the best information you will get on this matter is going to be from a LEAD (as in leader, not the metal substance) or a SUPERVISOR, in the call center. The Lead is a vetted call center rep with proven customer service skills and proven knowledge about the company and its services. While all reps, leads, and supervisors have access to the same knowledge base software, the Leads will know more "off the top of their head" and know specifically where to look if they don't have an answer ready for you.

    Call in again and request to be transferred to the Lead Line. The rep may want to "identify the account" first, then ask what the call is regarding. Politely reaffirm your request for the lead line. They have to transfer the call.

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  • Retention Queen

    I know billing and retention inside and out

    I work in the Chicago area retention department and we just started this this year, based on our customers who travel need their phone on due to an alarm system. I suggest speaking with a supervisor, who may be able to assist you or in turn may be able to get a manager override, no promises though. Good luck.

    2 comments