We are long-time customers of Bank of America.
We are long-time customers of Bank of America. We have had and have all kinds of accounts and until recently also mortgages with the bank.
On Aug. 8th we applied for a refinance for one of our rentals. We had to provide all kinds of paperwork this loan including prooving where all deposits to our accounts came from for a two-month period. (Although I believe the bank has photo copies of deposits.
In January we were denied . It took 41/2 months for this process. We went to Alaska Credit Union and the process to 4 weeks with same terms. WHY???
In the interim we applied on Nov. 1st. for a refinance for our primary residence. This mortgage was held by Bank of America. Again resubmittel of mounds of paperwork.
We also paid $530.00 up front fee for this service. Again in mid. Jan. we were denied a refinance. Why could we not meet the new lower monthly mortgage obligation we were applying for, when we were paying the higher payments on the current Bank of America Mortgage? Makes your brain spin at the logic!
We were told to reapply. After this long process we no longer wanted to reapply.
What we want is our $530.00 back.
We contacted Michael Brogan Manager of Seattle Home Mortgages. He said the bank was going to refund our money. This is now the end of March and still no refund. Also Mr. Brogan seems reluctant to return our calls. What a way to treat good customers!
Rose Soltani
On Aug. 8th we applied for a refinance for one of our rentals. We had to provide all kinds of paperwork this loan including prooving where all deposits to our accounts came from for a two-month period. (Although I believe the bank has photo copies of deposits.
In January we were denied . It took 41/2 months for this process. We went to Alaska Credit Union and the process to 4 weeks with same terms. WHY???
In the interim we applied on Nov. 1st. for a refinance for our primary residence. This mortgage was held by Bank of America. Again resubmittel of mounds of paperwork.
We also paid $530.00 up front fee for this service. Again in mid. Jan. we were denied a refinance. Why could we not meet the new lower monthly mortgage obligation we were applying for, when we were paying the higher payments on the current Bank of America Mortgage? Makes your brain spin at the logic!
We were told to reapply. After this long process we no longer wanted to reapply.
What we want is our $530.00 back.
We contacted Michael Brogan Manager of Seattle Home Mortgages. He said the bank was going to refund our money. This is now the end of March and still no refund. Also Mr. Brogan seems reluctant to return our calls. What a way to treat good customers!
Rose Soltani
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I can answer anything from simple to complicated thing, i know the tricks to solve problems..... here you...
This expert is helping you out because there weren't many active Bank of America experts.
You can contact higher authority of Michael, and ask about your querry.
Mr. Jeremy Walker, boss of Michael - 425-467-97670 comments1 other expert is backing this answer
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superskaman
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This expert is helping you out because there weren't many active Bank of America experts.
contact boa in virginia 434 582 5340 and ask to speak to rebecca jackson... she is very good at figuring this stuff out.. she would be happy to speak with you and not let you go until you get paid
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1 Private Answer
