Get better help by connecting straight to experts who know big companies inside and out.

Get help from experts on:
    more options

9 minutes

Average Response Time

Unbeknownst to me, B of A signed me up for paperless billing of my credit card.

Unbeknownst to me, B of A signed me up for paperless billing of my credit card. I use this card rarely, once in one or two years. I didn't receive any paper bill for charges of $118 in January. Then they closed the account and sent a delinquency report to credit bureaus without telling me that they closed the account. I was a B of A customer with that card for 25 years. Now they say they can't do anything about it and this is the only flaw on my otherwise flawless credit report. Any tips for getting B of A to remove this report??
Jay asked this question 11 months ago

Related Questions

  • Bankbuster

    Nix on investments but everything else is fair game!

    Accepted answer

    I'm afraid the logic you're going to be hit with from the bank is that you used the card and should have known you would owe a payment. As a long-time customer, you can attempt to "throw yourself on the mercy" of the B of A court but it will take contacting the Executive Relations department. Simply write a letter containing the details of what happened and send it to:
    Office of the CEO, Executive Relations
    Bank of America Corporate Center
    100 North Tryon Street
    Charlotte, North Carolina 28255

    I do wish you all the best and, hopefully, the team there will be able to see past policies and go with a more lenient idea of customer service.

    2 comments

    1 other expert is backing this answer

    • Jay

      thank-you for the Executive Relations department address.
      When I reached B of A by phone after the Memorial Day weekend, I authorized payment from my checking account for the charges incurred. I only received notice of the overdue amount on Saturday of Mem. Day holiday weekend. Also by law they are supposed to notify a customer of account closure by mail and they didn't do that either. what is this "B of A court" you refer to? I have been speaking to a "senior customer advocate" so far who says they won't do anything unless she finds it was a "bank error" and that's like the fox guarding the chicken house as far as I can tell... thanks again for your insights...

    • Bankbuster

      All too often, Bank of America customers feel as though they have no recourse but to be passed from one customer service associate to another. Even the "senior" reps have had their freedom to act on behalf of the customers without getting senior approval stripped from them and it's a frustrating situation both for the customers and for many of the CSRs.
      The "final" act a customer can take is to contact Executive Relations which is, in its own way, the B of A court -- if they say "yes," it's "yes." Equally if they say "no," there is no place else to take your case.
      I wish you all the best of luck and please be sure to add EVERYTHING in your letter so that the one detail you don't think is important but will make all the difference doesn't get overlooked.

  • 1 Private Answer