my paper work for my loan modification was filled out at the boa, i then fed-ex the paper work on...
In banking for over 25 years in all areas of the bank with the exception of mortgage but I do have limited...
Fed ex should have the tracking number and tell you who signed for it. If you cannot get that and prove they got it, you do not have a case. Sorry but hopefully you can track it then go straight to a supervisor
Professional with 10 years of extensive banking experience.
Unfortunately this happens way too often. It's the biggest issue with the modification process....you can always fax it from any banking center next time. Make sure you get the confirmation and follow up with the modification department a few hours later.
sorry. good luck!
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