My husband and I have never been late on a house payment (in fact, we were turned down by BofA...
Nix on investments but everything else is fair game!
I can't tell you how often something that seems like it should be simple seems to confound the people who could help.
That being said, I strongly recommend calling the mortgage loan modification department, insist on speaking to the unit manager which will require you being willing to wait for a call back as the people in these positions spend most of their time in meetings and don't ever seem to available to take a call. Still, from experience I can tell you that they do return calls to customers who have that kind of persistence.
You will need to talk to each of the intervening positions as the hierarchy for customer calls is rigidly enforced by Bank of America and it's not at all likely you can skip anyone. Speak to the customer service rep, their team manager and then insist on being able to leave a message for their unit manager. Even if the team manager tells you they can take care of the situation for you, request leaving a message on the UM's phone.
Best of luck with this!2 comments
In banking for over 25 years in all areas of the bank with the exception of mortgage but I do have limited...
I agree with bank buster. Talk to a supervisor and have her stay note pone with ou if they transfer you. Get her phone number to call her back in case you are disconnected or at least an email address. Document your next conversation with an email.2 comments
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