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Its a pretty long story.

Its a pretty long story. To make a long story short. We applied for a loan modification due to low income and being behind on our payments. We started the process, filled out and sent multiple copies of requested information. I would fax and ship copies just to be sure they got it, and they would still say something was missing. I can't see how when it would be something they had at one point, but then it would disappear. Anyway, in the mean time, my husband and I made some life changes to fix our financial issues. My husband switched to a higher paying job, and I, after four years of searching, finally obtained a part time job. The bank then determined we didn't qualify for a loan modification due to the fact that we made too much money now. We understood and the only thing we needed help with was to catch up. All we wanted was to have our past due payments added to the end of our loan. We finally came to a verbal agreement on the phone and that was that we would pay $3000 up front, then pay $745 for April May and June, and starting July our payments would be back to what they were. We said okay we can do that. We asked over and over the details to make sure we got it right. We received a contract in the mail from BofA stating that we had to pay $3000 up front and $745 plus our regular payment of $861, over $1600 a month for three months. The contract had to be signed in 3 days or our house was going to be foreclosed. We tried frantically for three days leaving message after message to no avail. We felt we had no choice but to sign. We did and sent it. Our rep called us a couple days later, finally. She reiterated the facts of our previous verbal agreement. She said the contract we signed was wrong, but don't worry, I have in the computer what the agreement was. She even stated she spoke to her manager and reassured us that even though we signed the contract it would be okay, she would send all the new paperwork and to follow our verbal agreement on the phone. We sent our payment that was agreed upon, and kept calling to get the new paperwork. Nobody would return our calls. What a shock. Now it is July, time for our regular payment and we get letters stating that we are behind, and haven't paid our agreed upon payment. After again frantically calling and calling we finally get to talk to someone. A new rep. Who could care less what the old rep told us. She said we signed the agreement, that's all that mattered to them. Anything we were told is void. She said we are three months behind, and need to pay over $2,500 to catch us up. I am sooooo irate I don't know who to talk to. Please help. Okay it was a little long.
Jodie asked this question 10 months ago