I had numerous unauthorized withdrawals and purchases made with my debit card.
Nix on investments but everything else is fair game!
Actually, Steve, debit card disputes are opened over the phone because there is specific information that is needed to begin the process and a claim request mailed in is unlikely to include everything needed. Also, most financial institutions limit the time frame a dispute can be filed for -- it's 90 days in almost all cases. If your unauthorized transactions are outside of this time frame, you may not be able to include those in a dispute and there would, of course, be questions on why you waited over three months to contact the bank.
Call the customer service department at 800.432.1000, ask to be connected to the Electronic Claims Services department and talk to the associate there about the transactions. It is the required procedure and you'll get the best information that way.2 comments
I'm here to help
Please contact electronic claims servicing at 1-800-317-6345 and they will be happy to assist you quickly.
In banking for over 25 years in all areas of the bank with the exception of mortgage but I do have limited...
These are both correct. Save your information because you will need it. Make sure your return the paperwork they send you ASAP . If you don't the claim will ot be processed