Worked for Corporately own at&t stores for 3 years, now working for authorized retailer since november...
If you truly want a 4S, don't use the word WANT with at&t. Tell them you NEED to and make up some reason why you need a 4S. You are within 4-6 months of the iPhone 5. A little patience would pay off big time.
But if you have to have it now and have no patience, yes, given that you've been a customer for 5-10 years, are great about paying your bill on time and aren't a customer that requests credits every other bill cycle, they could override it. In a corporately owned store - usually only 30 days before your actual upgrade date. At a privately owned franchise store - roll of the dice but usually 30 days, if you're lucky. Over the phone, yes. You'll have to process it over the phone and wait on shipping butit could be arranged over the phone. I've see not done before. Its not unheard of.3 comments
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Working as a Customer Representative in AT&T Wireless, I pretty much know any information , on how to...
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Hi Ethan .. As if in exeption override exist yes it does. It could be possible but it will depend on you account and history as customer. Call cust care I bet you they can work something out if youve been a excelent customer. IF THERE A COMPANY THAT VALUE LOYAL CUSTOMER IS AT&T.1 comment
I have been a Manager with a third party ATT group for 5+ years. I have seen several situations, and have...
Yes an override does exist, much better to do through a corporate store as you will wait if calling in and doing it through a rep. We have something called "customer rules" you might even say you know of someone else who got this done with no issues...2 comments
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