I Can Help You
Hi Kathaleena -
AT&T will unlock a phone under the following circumstances:
The person requesting the unlock is:
a current AT&T customer or
a former AT&T customer who can provide the phone number or account number for the account
The phone was designed for use on AT&T's network;
All contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied; and
The phone has not been reported lost or stolen.
In order to request a phone unlock, you should log in to your myAT&T account to contact AT&T by email or chat. You may also contact AT&T Customer Care at 800-331-0500.Requests may take up to 5 to 7 days to complete.
Please note: AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.
Good luck!0 comments
1 other expert is backing this answer
3 Private Answers