Get better help by connecting straight to experts who know big companies inside and out.

Get help from experts on:
    more options

9 minutes

Average Response Time

I have an AT &T phone that was mine on a contract family plan , it has been brokjen I need to...

I have an AT &T phone that was mine on a contract family plan , it has been brokjen I need to have theanother AT & T phone unlocked
kathaleena asked this question 9 months ago

Related Questions

  • DivaStars

    I Can Help You

    Hi Kathaleena -

    AT&T will unlock a phone under the following circumstances:
    The person requesting the unlock is:
    a current AT&T customer or
    a former AT&T customer who can provide the phone number or account number for the account
    The phone was designed for use on AT&T's network;
    All contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied; and
    The phone has not been reported lost or stolen.

    In order to request a phone unlock, you should log in to your myAT&T account to contact AT&T by email or chat. You may also contact AT&T Customer Care at 800-331-0500.Requests may take up to 5 to 7 days to complete.

    Please note: AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

    Good luck!

    0 comments

    1 other expert is backing this answer

  • 3 Private Answers