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30+ yrs. experience in high tech. Xerox Corp 16yrs., Tandy Corp 4yrs., & at&t 15yrs., I currently will limit my responses to technical issues, sorry no billing or Corporate Escalations.

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Billing & Technical Issues? No Problem! AT&T Manager Here to Rescue You!

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I worked for at&t both english and spanish customers in wirless and uverse and other home services as a customer care rep by phone means call center also work for tracfone net10 and straight talk also got some knowlegde on verizon. also work in sales for direct tv and uverse hsi and other att products my tip : remember when dealing with att reps and managers to insist in your issue to be resolve but always keep in together yourself depending on representative and managers jugdement the faster you can get things done, I know its bore and it can be frustrating having to repeat yourself many times but the more you do it the better so the agent wont forget whats your issue about or an important thing that might be the key to solve it its there in your story. remember that people in call centers gets 100's of calls per day per agent. some of the reps are really good some others are just lazy make sure the one you got sounds secure if not ask for a different person.remember to be patiente they have to verify everything before answer even if they already know the answer the have to verify in their systems for quality purposes.

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I have been a Manager with a third party ATT group for 5+ years. I have seen several situations, and have vast knowledge in ATT International travel questions. All the way from troubleshooting, to how international is billed as well as basic International travel questions on device usage. Contact me for cruise ship information!!! Also, traveling to a country in the North American dialing pattern? Much useful information there. Gulf of Mexico roaming...very pricey, I have all the answers you need! I can also help with many domestic issues....I was a small business manger as well for 2 years ...hit me up!

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