Over 4 years experience in wirelessAccepted answer
Dial 800 331 0500. After it askes for your phone number press 0 two times.
20+ years at AT&T in the Engineering, Cable Placement, Cable Splicing, Cable Locating, Cable Repair,...
I'm sorry. This bugs me as well. You have to keep following the prompts until you get to the one that connects you to a live service rep.