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Changed over to at&t uverse in December, was told that I would receive a $200.

Changed over to at&t uverse in December, was told that I would receive a $200.00 gift card. Have called several times, however, have not gotton an answer nor have I receive the card. Can you tell me the statis of it.
Doris asked this question 1 year ago

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  • ATTMGR

    Billing & Technical Issues? No Problem! AT&T Manager Here to Rescue You!

    Hi Doris,

    I'm sorry to hear that you did not receive the $200 prepaid debit card for signing up. U-Verse typically offers two types of discounts when signing up. You can opt for the prepaid debit card or receive a certain dollar amount off per month for 6-12 months, depending on which one you choose. The monthly discount is usually a higher value. Perhaps you signed up for the monthly discount instead, rather than the cash back.

    If that is not the case, please send me your name and account number and a phone number where you can be reached and I will escalate this up through our "Service Escalation Program".

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