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att advance billing can they charge when you discontinue service

att advance billing can they charge when you discontinue service
Bob asked this question 1 year ago

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  • ATTMGR

    Billing & Technical Issues? No Problem! AT&T Manager Here to Rescue You!

    Hi Bob,

    AT&T does bill in advance, like most other carriers. If you are cancelling your service, typically they will set it up to cancel on the last day of your billing cycle since you have already "prepaid" for the month. If the account is cancelled before the end of the billing cycle (due to porting out, etc.) AT&T policy states that you do not receive a prorated refund. You can however call into customer service and ask them to credit you for the service that was not used and to have a refund check sent to you. Once the credit is issued, they will have to wait until the final bill cycle is closed, which can take up to 30 days, before filing a refund case to issue the check back to you. Once the case is filed, it takes about 7-10 days to process and have the check mailed to you. Hope this helps!

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