A better way to get help.
Directly helps you bypass the call center and go straight to the best experts in a company for help. Our expert network includes vetted employees, alumni and industry pros that sit between the customer and the company, using mobile apps to provide help that’s 20x faster, more responsive and more helpful than traditional customer service – while deflecting expensive calls from the call center. Directly launched publicly in December 2012 with a network that reaches 3.2 million customers monthly and has already helped 35,000 airline, bank, cable and wireless customers. Directly is backed by True Ventures and prominent angels including Esther Dyson and is based in San Francisco.