If you dial *228 from the phone it will unlock the lock code and reset it to the last 4 digits of the phone number. Read entire answer

Reach out to John Bianchi, VP of Customer Care via e-mail at john.Bianchi@verizonwireless.com. He will be able to help out. Read entire answer

You would get a different response when you called it besides ringing. You would get some sort of a recording that said something along the lines of "the number you are calling is not accepting calls at this time." Read entire answer

Hi William! The best way to get a .manual is to go to our website, www.verizonwirsless.com.. click on the support tab, put in your model number and download the manual. I hope this helps! Read entire answer

The most common cause of this is an incorrect speed dial number being programmed in location 1. Go into your contacts and find the listing for voice mail. The phone number should be *86. Once you make the change, press save or... Read entire answer

HI Marie! The easiest way to get a manual is to go to www.verizonwireless.com/support. Look for the link for user guides. When prompted, put in your model number and download your manual. Read entire answer

Employee numbers are intended for internal use only. You can at Least narrow Down to a store/call center. Why are you trying to track Down this employee? I may be able to help. Shoot me a Reply! Read entire answer

Do you want to enter into a contract for 2 years with a company that has been lying for a year about Having "4g" coverage? If They are lying about that, what else? Verizon spends on average $6 billion a year on... Read entire answer

Please try this...make a call out, use voicemail so you're not annoying anyone. While on that call, use your volume up key to adjust earpiece volume. Sounds like it may have been inadvertently turned Down. Hope it works for you! Read entire answer

Here is what I recommend: Call into Customer Service at (800) 922-0204 and ask for a Supervisor. It's not our policy to keep you in a contract if service doesn't reach your home. If you were offered an extended by Verizon we... Read entire answer