We can also refund it at the ticket counter now. When you go to check in just tell the agent that you do not wish to sit in economy plus and the charge will be refunded to the card you purchased it on. Read entire answer

You should have still received the free bag, the perks do exist until April 1st 2012. http://www.united.com/onlinerefunds Read entire answer

When you go to the airport and check in we can add it at the desk. For the most part TSA will let you through as long as your first and last name match what is on your identification. No worries. Read entire answer

When you get to the airport you can request a wheelchair. Also make sure the agent puts a note in her reservation that she will need a wheelchair when she gets to the connecting airport as well as her destination. The wheelchair... Read entire answer

It really depends on what the issue was as to if United will compensate you or give you a voucher. You are lucky you got there the day you were supposed to.. Sometimes flights get so delayed people who have connecting flights... Read entire answer

Anytime you are delayed do to maintenance see an agent right away. Any maintenance delay entitles you do compensation be that an electronic travel certificate or a food voucher. Unfortunately it really depends on the agent you talk to. There are a... Read entire answer

Hello! You can use miles to pay for flights as well as purchase hotels, car rentals, food. There are many options. You will find all the options right on the United site at http://www.united.com/web/en-US/content/mileageplus/awards/ Read entire answer

Unfortunately United has raised its change fees again. If you are flying domestically it will cost you $200 and internationally it will cost you $300. If you are just looking to change your time and you'd like to fly earlier on the... Read entire answer

When you purchase your ticket you can request for wheelchair assistance. If you have already purchased your ticket you can either call customer service and provide your ticket information or you can request the wheelchair upon arrival. Personally I would just wait... Read entire answer

I'm an not sure what you are referring to but if you are asking where you can receive credit for an unused ticket you first need to make sure that when you bought your ticket it was a refundable ticket. If it... Read entire answer