Brand new, it should have maybe 30 or so apps preloaded. Are you referring to something else? Read entire answer

There could many different factors causing this. The easiest thing you can do yourself is to power the phone off for a couple minutes and then turn it back on. If that doesn't work, I would advise taking the phone in to... Read entire answer

Any retail stores have closed by now - I'd say call into tech support and ask, although not sure how late they're open til. It definitely sounds like an outage if both devices are affected :-/ Read entire answer

Possibly, yes. Sprint does have an early upgrade program for select customers to be able to get a new phone before their upgrade date by paying a fee in addition to the phone price. If your standard upgrade is in May, I... Read entire answer

The easiest way to block numbers is through your online Sprint.com account. Otherwise you can also call into customer service by dialing *2 from your Sprint phone, or you can also go into any Sprint store for assistance with this Read entire answer

I would suggest taking the phone in to your closest corporate Sprint store that is a service and repair center. Sounds like either the touchscreen may be going out or the phone may be having software issues. Regarding the dropped calls, the... Read entire answer

To me it sounds like a network thing instead of the phones themselves being defective. If you are indeed in a poor signal area, I would look into obtaining one of the in-home boosters called the Airave. They can usually be obtained... Read entire answer

From your home screen, slide down the notification bar from the top of the phone and tap on the white gear icon to access the settings. Tap on Wifi. Tap the slider to turn it on and then tap on your wifi... Read entire answer

If you had the Find My iPhone service installed and turned on, you can attempt to locate the phone via iCloud.com. If you had some other tracking app installed, you can try locating it via that service. Otherwise, you can also try... Read entire answer

Every phone comes with a 1-year manufacturer's warranty. Normally, the only way to get free warranty service is to deal directly with the manufacturer of the phone. If you have Sprint's monthly Total Equipment Protection on your line, then that covers all... Read entire answer