That sounds like the screen saver, but it's only 'supposed' to come on when paused for a while. Sound would continue. It might be an issue with the box. Please call 1-800-531-5000 and do some troubleshooting. They'll send out a replacement if necessary. Sorry for the obvious hassle! Read entire answer

If you replaced a regular box with a DVR it is considered an upgrade. This is definitely a unique situation. When being upgraded a customer is told 'several' times because of the 2 year commitment. I suggest contacting Ellen Filipiak, Executive V.P.... Read entire answer

RG6 Coax cable (available many places). Sorry about the rain issue, and that's an idiotic response from who you talked to if it's ONE of several boxes. That CAN'T be weather. The wire to replace is the one from the connector (we... Read entire answer

Sounds like a button is stuck in the down position. Look at remote carefully and see if all the number buttons look the same. If you can't see anything, you'll need to get a replacement remote. Free with protection plan, $15 without.... Read entire answer

They 'claim' they did. Channel 308 Cloo was removed 2/9. Supposedly with the same bill they announced price hike. I never got either. 308 now is only available on top 2 packages. Read entire answer

Absolutely yes. In fact this is done in many homes as a lot of us have a main HD TV and SD setups in other rooms. Read entire answer

If your DirecTV box is HD, then best hookup is HDMI cable. If it's only standard then use red, white, yellow. When hooked up, TV input might need to be changed to get picture. Please let me know if you need any more advice. Read entire answer

Hi Rosalyn. Could be either one. Without more detail it's really hare to know. Depends on the messages and codes it gives. Best bet is to call 1-800-531-5000 and tech support will troubleshoot for you. Sorry I can't help further. Read entire answer

Hi David. I found this, but can't confirm it's the current one (we aren't given this information): JabilGlobal Services c/o DIRECTV Dock 22 4600 Pleasant Hill Rd Memphis, TN 38118 I would feel much happier if you call 1-800-531-5000 and tell them... Read entire answer

Absolutely NOT! Programming changes have nothing to do with commitments or fees. You can change 'some' programming online at www.directv.com or change any by calling 1-800-531--5000. Read entire answer