Virginia, I am sorry to hear of the frustration you're dealing with. Because of the complex nature of the question, and the fact that billing and payment history needs to be reviewed on your account, the only thing any insider can do... Read entire answer

Rolf, for Verizon Communications you can dial 1-800-VERIZON, and for Verizon Wireless you can dial 1-800-922-0204. I hope this helps! Read entire answer

Don, I'm not sure what your current plan or usage habits are, but Verizon is typically pretty competitive with AT&T. The value added would be the superior network coverage and 4G speeds. To make your decision I would recommend visiting verizonwireless.com and... Read entire answer

Carolyn, That's an excellent question! Contracts with Verizon follow the line of service, and not the account. Therefore, when you upgrade and accept discounted device pricing you would be required to select a new data package on the upgrading line only; or,... Read entire answer

Tim, The Stratosphere is incompatible with the T-Mobile network. T-Mobile uses GSM network technology while Verizon uses CDMA. Phones that are able to use both CDMA and GSM are called "Quad band", and unfortunately the Stratosphere does not have that capability. Sorry for the inconvenience! Read entire answer

Stephanie, If you have overpaid Verizon Wireless there are a couple things you can do. You may call 800-922-0204 and ask that they submit a billing issue ticket to have the funds returned to your account (this usually takes about seven days),... Read entire answer

Trey, If you are unable to recover your gmail account information you will need to reset the device. Each Android device has two reset methods, one perdormed from the device menu, and another performed using button combinations. The instructions for doing so... Read entire answer

Debra, I'm so sorry to hear of your frustration! It sounds like you're doing the right thing, but perhaps not speaking to the right people. If your account is corporate, it surprises me that they haven't already taken care of it. Ask... Read entire answer

Lisa, Verizon Wireless asks for a contractual commitment in just a few circumstances. If they provide an equipment discount...contract. Certain promotional plans...contract. The good news for you is that if you buy your own device and activate on a standard plan...NO CONTRACT!... Read entire answer

Tonja, Certain high-demand devices are loaded into the "Iconic Device Portal". This is a completely separate upgrade mechanism that the representative has to use to place the order. Under normal circumstances, a representative can simply override the upgrade date and send the... Read entire answer