There are discounts available for different groups and corporations. Call T-Mobile customer care and ask to speak to the migrations department to have them check if you can get one. Good luck! Read entire answer

the roaming rates in the UK are $1.49 a min.. The same while in France. Text messages you receive are deducted from your plan or are $0.20 per message and text messages sent are $0.50 per message. If your phone was a... Read entire answer

Beverly, have you designated one of the lines as the primary account holder on the T-Mobile.com website? If you haven't. or if the wrong line has been designated as the primary, call customer care and ask the rep to reset the PAH... Read entire answer

Helen, when you took the line off, did they changed your rate plan? If they changed your rate plan from family plan to an individual plan they should not have given you a contract at that time. If that is the case,... Read entire answer

Carol, here's what I can tell you....if when you cancelled your son's line do you recall listening to and accepting a contract with an automated system where you enter your mobile number and accept the contract for 24 months. If there is... Read entire answer

If the phone has been unlocked absolutely. If the person you got it from hasn't had it unlocked, that means that person will need to contact att and ask for the code to unlock it, but then it ill work once you... Read entire answer

What kind of a phone is it? Does she remember her google/gmail account info? She could reset her password that way. Otherwise a master reset may be the only option left. Let me know, I want to help. Read entire answer

The only option would be to buy a different phone, unfortunately. The warranty only covers the phone that is having issues not a different device. Maybe you could find an unlocked phone on ebay and get a blackberry that way. Has worked well for me in the past. Good luck! Read entire answer

Well, M, I am sorry to hear about this, but the roaming charges are valid because cruise ships charges 4.99 a minutes for all incoming and outgoing calls, even for something as mundane as if someone calls and leaves a voice mail... Read entire answer

It is possible the drop is the main reason your phone is "dead". If you have insurance you can file a claim and after paying the deductible they can overnight a phone to you...in the mean time you could get a loaner... Read entire answer