Hi Carolyn! Three years olds may sit in the seat and use the lap belt just like you. You MAY use the carseat if you or you child is more comfortable but you are not required. You may check the car seat... Read entire answer

Hi Dave, I was working in Phoenix reservation center that day and remember what a nightmare it was for your passengers. If southwest cancels your flight for any reason, you are entitled to a full refund. Also, delayed return of luggage entitles... Read entire answer

As an operations agent I see boarding passes of varying sizes all the time. As long at the bar code is clearly printed, the scanner will read it in any size! Read entire answer

Hi Sue, The best way to make a request for a donation is to email Southwest through their "contact us" webform. You will find that at the bottom of the homepage, under the "customer service" click on "contact us" next click on... Read entire answer

Hi Keith, No problem traveling with your pistol. It must be unloaded and in a hard sided unlocked case. You take it to the ticket counter, they inspect it, you fill out a firearm form. Then you are asked to wait while... Read entire answer

No worries Patricia! You can reprint your boarding pass online by clicking on "check in" again, using your confirmation number. You have already "checked in" so your boarding position has been saved. Additionally, you may reprint at the kiosk, or the ticket... Read entire answer

Hi Marilyn, If a lower price for you trip is available, on the Southwest.com website, on the right hand side you will see "quick links", click on "change reservation". Enter your confirmation number and it will bring up your reservation and ask... Read entire answer

Hi Trevor, The lost item report is available at Southwest.com under baggage policies. Unfortunately, most smaller less valuable items may not get back to their owners due to the volume and similarity in items. However, if it is a high value item,... Read entire answer

Hi Carl, The only way to carry those items on would be if they fit in the overhead or underneath the seat in front of you. Im guessing they are probably too large. Also, if the umbrella has anything sharp at the... Read entire answer

Dear Patsy, Simply put, if you are under 18, no ID is required, not to worry! Read entire answer