Umm, I work in retention and the triple play he has is a 3 year/3tier promotion. The first year is 159.99 (I believe that has gone up 5.00 in early Feb), Second year is what you are currently paying, and then the... Read entire answer

You can just go to to the store icon and type in xfinity mobile app and install it. I have an iPhone 5 and I don't use the app, I just have xfinity added in settings under accounts as my secondary email... Read entire answer

The adapters that you are refering to do not offer HD with any company, including Verizon. Being able to get HD is contingent on the equipment you have. So if you have the any room DVR, which we offer, you will need... Read entire answer

You are calling the wrong number, call 1800 Comcast and ask to speak to the billing department I believe the prompts are #1 and # 1 again and then you can actually speak to someone. I hope this helps... Read entire answer

I believe you can still contact us, try resetting your modem (EMTA) the black box with the green lights on it. There is a reset on the back, you can do it with a paper clip or bobby pin. Don't just unplug... Read entire answer

I don't recommend chatting on line with a rep, as the retention department handles all seasonal holds. I would suggest speaking to them and I am pretty sure you can work it out with them. You can speak to a supervisor in... Read entire answer

Mr Chopra- This is a sad situation and I am so sorry this is happening. I work in the department that discontinues services and a) we don't like to see our customers go b) we are very very very busy as of... Read entire answer

Hi Brenda- If your phone is not working, try re-setting your modem, don't just unplug it, as it has a four battery pack, for about a minute. All the lights will go off on the modem and then come back on. Once... Read entire answer

We offer extensions, but you should wait until your service is interrupted, because you can usually only have seven days after that. I am sorry for your problems, a good deal of us have or are going through it. Read entire answer

Jim- Did you have an outstanding bill in another location or any unreturned equipment from a previous account? You can speak to a supervisor in retention or billing departs, but I certainly recommend that you have the bill in question in front... Read entire answer