Hi, Are you sure it was Verizon Wireless? Could it be Verizon Communications for landline/tv/internet? Are you a Jr/Sr/II or such where maybe they are trying to locate a relative and got you in error? The only way to fully research is... Read entire answer

Hi Lizbeth, Do you have the confirmation email or letter showing what's on your lines? That is a good tool to have to prove that's what you ordered. It sounds as though the rep misexplained what you were actually getting. Call back... Read entire answer

Hey Sarah, I recommend that you add the inside line protection even if it's only for a month or so. Reason being even if they think it's inside they should still send someone out to your home if you have the protection.... Read entire answer

No problem. I do not work on the Verizon Wireless side but I did find this nice article that really compares the two companies. Hope it helps! http://news.cnet.com/8301-13579_3-57398330-37/at-t-vs-verizon-4g-lte-networks-battle-it-out/ Read entire answer

Mailing Addresses Customer Service Verizon Wireless Customer Service Department Post Office Box 105378 Atlanta, GA 30348 Read entire answer

Hi, I do not have a background in Verizon Witeless but I can tell you that Verizon Comm will not remove any late or unpaid bills. However, they can mail a letter advising the debt has been paid and that you are in good standing. Maybe Verizon Wireless has something similar? Read entire answer

Hi, Sorry to hear about your problems. I have a suspicion that your original Internet order went through as a stand alone product versus a bundled product. That would account for the incorrect pricing and the billing issues. What you need to... Read entire answer

**sorry - I meant call blocking. (Typing on an iPhone). :) Read entire answer

Hi Vincent.... Onebill is one of the most difficult things to understand as a final bill so I understand your frustration. However, most likely your payments were applied correctly. What most customers fail to notice is that Verizon Comm bills your Verizon... Read entire answer

You should have received a response letter advising for account changes you must call. To get the issue resolved now you must call customer service at 800-Verizon. Have your account number ready and advise the rep of the situation. Since you did... Read entire answer