Hello Kevin, You can also ask the supervisor to check to see if the box is still active on your account or disabled. If it disabled, then ask when it was disabled. I think what might've happened is when a technician went... Read entire answer

Hello Diane, Do you have your phone cord plugged into your wall jack or is it plugged into the back of the phone modem? Are your satellite phones wired with just power or do they need to have a phone cord plugged... Read entire answer

Hello Suzie, make sure your tv and cable box are turned on at the same time. If you are using the "ALL ON" button to normally turn on your tv and cable box, press the CABLE button and then power to turn... Read entire answer

Hello Divya, make sure your tv and cable box are turned on at the same time. If you are using the "ALL ON" button to normally turn on your tv and cable box, press the CABLE button and then power to turn... Read entire answer

Hello Brooke, Do you have internet with us?Does it still work? If you do not,and the lights are on the modem are off, please make sure that the power cord for the modem is plugged in. Sometimes people unplug it and not... Read entire answer

Hello Brian, Do the lights on the remote at least work? If yes, try these steps: Press the cable button Press and hold the setup button. The cable light will blink once, then twice. Press 9-8-2 If the cable light blinks twice,... Read entire answer

Hello Joan, If you get your branded tv remote, you might see either a P. Size or Aspect button. May be something similar also. Press that button several times till you're happy how it fills your screen. You will see options like,... Read entire answer

Hello BXguy, Yes you can. Only thing is, they might shut down that output if you're not paying for the HD service. If you're paying for tvs HD service, the box outputs will be active. You can bring your box into any... Read entire answer

Hello Leslie, If your cable box is providing you with CC, then you will need to follow these steps. On your Comcast remote press the cable button. Press the power button. Within 2 seconds, press the Menu button. Arrow down to where... Read entire answer

Hello Laura, It seems you may have a signal issue. Have you changed anything with your tvs or cable lines? Have you added a splitter or amplifier on your cable line? If you haven't done anything, make sure all your connections are... Read entire answer