You can call 1-800-531-5000 and ask to speak to someone in billing. However do not be surprised if a rep says they can help you; almost all rep's are trained for basic billing disputes, or ask to speak to a supervisor -... Read entire answer

If you Genie has not been swapped out yet; you might want to let them know. Although there has been several issue with the Genie; the more recent changes has resolve most if not all of them. Best to call into technical... Read entire answer

Sounds like your TV is on the wrong input. Use your DTV remote to change the inputs on your TV until you have a picture. The input button is located on the top left of the remote. If it doesn't change your... Read entire answer

try another reset - this time - unplug the genie for about 30 seconds to a minute - that will be a full reset - if still an issue you will need to call in for a service call at 1-800-531-5000. you Should not be having these issue - sorry. Read entire answer

You can call 1-800-531-5000 and ask to speak to someone in billing. However do not be surprised if a rep says they can help you; almost all rep's are trained for basic billing disputes, or ask to speak to a supervisor -... Read entire answer

reset your receiver by unplugging for about 30 seconds to 1 minute. that should resolve - if not let me know and I'll provide further troubleshooting for you Read entire answer

If you are not already on a SWiM (Single Wire Multi Switch) you will be upgraded to that. The C31 or mini genie clients have 1 sat in cable running from the dish/multi switch HOWEVER it will use one of the genie... Read entire answer

it would be best to purchase at an RV supply store like camping world. Although Directv will sell you a receiver, we do not sell poles or tripods. Read entire answer

to order an additional receiver just call into customer service at 1-800-531-5000 or log onto your Directv.com account and you can place an order for an additional receiver there Read entire answer

If the receiver down stairs has not been used in a while you can simply call Technical support at 1-800-531-5000 and we can resend the authorization for it or log on to your account at directv.com then view your equipment and find... Read entire answer