Gary, Call into customer service again. get a tech scheduled to come out. if the wiring is the issue, the tech should be able to repair/replace it. I would also suggest adding the protection plan just in the event that the wiring is something that comcast doesn't normally cover. Read entire answer
Comcast questions
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3,473
Questions -
11,001
Answers
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I have 2 dvrs.
Mr. IP
Comcast | 672 answers | 96% helpful
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I am getting statement saying I haven't paid my bill for April and May.
Wpardo
Comcast | 107 answers | 73% helpful
Good afternoon Linda, Unfortunately we are unable to access you account in this site, how ever we would like you to give us a call at 1888-266-2278 so we can further review your account and make this there is nothing wrong, this... Read entire answer
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digital channel signal strength low
Mr. Cable
Comcast | 1131 answers | 88% helpful
Hello Yvonne. It sounds like your television is on the wrong input. Using your actual TV remote (not Comcast) look for a button labeled "input" or "source" or something else to change inputs. Press the button pausing momentarily between presses and see... Read entire answer
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hi I live in ivington new jersey how do I mail it
Mr. Cable
Comcast | 1131 answers | 88% helpful
Hello Lawrence. You can mail it to your local office at: 899 South Orange Avenue East Orange, NJ 07018 Please let me know if this helps or I will be happy to assist further if needed. :) Read entire answer
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This is crazy that I've called 6 times & can't get in touch with anyone.
The Cable Guy
Comcast | 690 answers | 79% helpful
Sometimes it can be easier to chat with a rep at www.comcastsupport.com also you can email we_can_help@cable.comcast.com and one will call you. Read entire answer
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I need to cancel my internet account because I am moving out of my apartment, but our cable...
Mr. Cable
Comcast | 1131 answers | 88% helpful
Hello Gerald. This would depend on what was given to you when you moved in. You will definitely need to turn in the modem. If the cable boxes were given to you by the complex when you moved in then they can... Read entire answer
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WHAT IS YOUR FAX NUMBER?
Mr. Cable
Comcast | 1131 answers | 88% helpful
Hello Lisa. The only fax number that Comcast lists is a corporate fax number which is 1-215-981-7790. Your best bet is that if you need something done at the local level would be to visit your local customer service center and a... Read entire answer
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my Outlook cannot find the Comcast Outgoing server SMTP.
Mr. IP
Comcast | 672 answers | 96% helpful
you need to put in settings to send from a secure server. What you would do is go into the Outlook settings and change the outgoing server to port 587. Read entire answer
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no voice on several channels
CommTech4
Comcast | 52 answers | 100% helpful
Sounds like SAP (secondary audio path) is turned on . Try locating button or tv setting with that name and turn it off Read entire answer
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Showing Internet signal but "no connection"
Mr. Cable
Comcast | 1131 answers | 88% helpful
Hello Whitney. If your wireless is showing good signal that could mean that it just has good signal from any wireless source. When you click on the signal meter it should bring up your available wireless connections. Look for the one you... Read entire answer
